Basic Process Improvement Program (PIP1)

An Introduction to Total Quality Management

This two day seminar introduces participants to the basic concepts and tools of Total Quality Management (TQM) and Process Improvement. The program focused on the practical application of process improvement and provides the necessary background to enable people at all levels of the organization to participate in the development of a quality focused organization and understand the need for continuous improvement, innovation, process improvement and the benefits these bring to individuals and the organization as a whole.

TQM and Process Improvement are about winning the hearts and minds of everyone in the organization. It is not about slogans, exhortations, or management initiatives. Process Improvement is an approach to business that affects the way we work and benefits everyone involved.

PIP1 communicates how we need to build upon the three cornerstones of people, process and product to enable clarity of vision, purpose and expectations thus ensuring a better result. It also teaches some of the tools of TQM and process improvement that must be applied and used and makes them accessible to everyone. PIP1 brings people together demonstrating how teamwork and common shared objectives help us achieve the best results.

The fundamentals of TQM are the fundamentals of business - teaching us to understand , then meet and learn to exceed customers expectations; to reduce costs and improve productivity; to improve quality and performance and to be ready to compete globally.